Terms of Use

Payment Details & Terms and Conditions

Food Hugs Pty Ltd T/A Your Private Chef  |  ABN: 50 239 140 907

Bank Transfer (EFT)

Select Pay by Invoice at checkout to pay via bank transfer. Please include your invoice number as the payment reference so we can match your payment. Allow 3 business days for funds to clear — payment must be received before your delivery date unless by prior approval/credit application.

Credit or Debit Card (Online)

Click the Red Pay Online button on your pdf or at checkout to enter card details securely. 

Quotes are valid for 30 days from the date of issue unless otherwise stated. If the scope of your event changes, your quote may need to be revised accordingly.

All prices include GST unless stated otherwise. Prices are subject to change based on supplier costs, fuel, and applicable government levies.

Prices are based on minimum quantities or minimum spend thresholds. We reserve the right to adjust published prices where minimums are not met.

Delivery fees are calculated based on distance from our kitchen in Caulfield. A discounted rate applies for a flexible delivery window. For a specific delivery time, the rate is $1.80 per kilometre travelled — we will add this to your order manually.

Pick-up is also available.

For  events booked in advance, you may pay a 50% deposit at the time of booking rather than the full amount. Just let us know and we will invoice accordingly.

A booking is not confirmed until a deposit is received, and may be subject to cancellation without one.

 Final numbers must be confirmed 7 days before the event and are locked in at that point.

Deposit Cancellation Policy

• More than 14 days before the event: full deposit refund, less an $150 administration fee.
• Within 14 days of the event: the deposit is forfeited, as provisions will have been ordered and the date held for you.

Full payment is required prior to delivery. Corporate account holders may be granted 7-day terms by prior approval. Extended terms are not available.

No changes — including postponements and cancellations — can be made within 3 business days of your delivery date.

If COVID-related restrictions or lockdowns are imposed with less than 72 hours' notice, refunds cannot be provided as food will already have been ordered and preparation begun. We will still deliver your catering where possible, as we are classified as an essential service.

If weather affects your event, we can redirect your delivery to an alternative location with 24 hours' notice. Please call us on 0497 333 100 to arrange this. An additional delivery fee may apply if the new location is further away.

Please review your order confirmation email and invoice carefully. Check that the following are all correct:

• Delivery date, time, and address
• Your contact details and mobile number
• Menu items and dietary requirements

No changes to delivery details can be made within 3 days of your scheduled delivery.

Our deliveries use white, temperature-controlled boxes. If you wish to keep these, an $11 charge applies per box. Otherwise, please return them to your driver.

Your Private Chef is committed to protecting your personal information.

Collection:  We collect information you provide directly — via phone, email, or our website — in order to fulfil your order and provide customer support.

Use:  Your information is used solely to deliver our services and maintain service quality. Correspondence may be recorded for reference and staff development purposes.

Storage:  Sensitive data (such as credit card details) is transmitted using SSL encryption. We do not retain credit card details after payment has been processed. Personal records are only kept on file if you specifically request this in writing for repeat business. You will always receive an invoice and receipt.

For questions about data privacy, contact us at [email protected].

We reserve the right to charge for additional costs incurred, including but not limited to car parking fees, damage to equipment caused by event guests, or items specifically requested by the client.

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Your Private Chef |  yourprivatechef.com.au  |  0497 333 100  |  [email protected]